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FAQ
Your questions answered
Does Backbone replace our existing systems?
Not at all. Backbone works with the systems you already use. It connects data from tools like ERP, QMS, lab systems, and document management platforms to create a connected view of quality information. This allows teams to quickly find answers, automate quality workflows, and make better decisions without switching between systems.
Can I trust AI to get it right?
Backbone retrieves answers directly from your organisation’s verified quality data such as procedures, specifications, records, and past incidents. Each answer is linked to its source so teams can verify it instantly. If the system is uncertain, it flags the question instead of guessing, ensuring humans remain in the loop for critical decisions.
Is my data secure with Backbone?
Absolutely. Your data remains fully yours. Backbone does not sell, share, or use your data to train external models. The platform runs on secure, enterprise-grade infrastructure with strict access controls and full encryption to ensure your quality data remains protected.
Does Backbone support compliance across different standards?
Backbone is standard-agnostic and works across industry frameworks such as IFS, BRCGS, FSSC 22000, and client specific requirements. It helps teams manage compliance in one place and ensure requirements are followed consistently in daily operations, not just during audits.
How quickly can we go live with Backbone?
Backbone is designed for quick adoption. There’s no need to migrate or clean large datasets beforehand. The platform connects to your existing systems and documents, automatically structures and contextualises the information, and comes with predefined workflows, allowing teams to start using Backbone almost immediately.
Does Backbone work with complex workflows?
Yes. Backbone is designed to support complex quality workflows across the organisation, whether it’s multi-site operations, compliance-heavy processes, or cross-team collaboration. For example, in complaint management, Backbone can connect client complaints with product specifications, supplier information, past incidents, and internal procedures. This allows teams to quickly investigate root causes, ensure the correct escalation steps are followed, and respond to customers faster.
